Your Right To Cancel

If you call us or we call you and go ahead for our Subscription for Telephone and Remote Support Service, it is agreed that we will provide that service to you over the telephone immediately. Your contract with us for that service is made when we take your payment details. You may cancel the contract for our Subscription at any time before we commence supplying our service to you. We will tell you this when either you ring or we ring you.

If you ordered our Onsite Support/Home Visit/Office Visit Support Service, your contract is made with Gravity PC Support Ltd on the day you place your order. You may cancel the contract for our Home/Office Visit Support Service at any time up to five (5) hours before the appointment time agreed with you for our Gravity PC Support technician to visit you.

Please note that under the Consumer Protection (Distance Selling) Regulations 2000 you have the statutory right to cancel your contract with us for a maximum period of seven working days beginning on the day on which the contract is concluded, but such statutory cancellation rights will end earlier as stated above if you either agree to an appointment time that occurs before the end of this seven working day period (in respect of the Home/Office Visit Support Service) or if you request our Remote Desktop Support Service.

These terms of service do not affect your statutory rights. If you require any advice or assistance we would suggest you contact your local branch of the Citizens' Advice Bureau who should be able to help.